Terms and Conditions for Travel Agents
Effective Date: 01.08.2025
Last Updated: 01.10.2025
These Terms and Conditions (“Terms”) govern all bookings and related transactions made by approved travel agents (“Agent”, “you”, “your”) through the secured agent portal of GLDS Hospitality Solutions GmbH (“GLDS”, “we”, “our”, “us”), accessible via https://bookglds.com
By accessing the secured GLDS platform and making a booking, you confirm that you are an authorized professional travel agent and agree to be bound by these Terms.
1. Company Definition and Legal Entity
“GLDS” refers to GLDS Hospitality Solutions GmbH,
Frd.-Naumann Str. 43, 72762 Reutlingen, Germany,
registered with the District Court of Stuttgart under HRB 741329,
represented by its Managing Director Timo Schulze.
Contact: support@bookglds.com | +49 7121 317 8812
2. Access and Authorization
2.1 Only approved and verified travel agents granted access by GLDS are authorized to use the booking platform.
2.2 Access credentials are personal and non-transferable. Agents are responsible for maintaining confidentiality and for all activities conducted under their login.
2.3 GLDS reserves the right to suspend or terminate access at any time in case of suspected misuse, non-compliance, or violation of these Terms.
2.4 Public visitors cannot make bookings or payments. All transactions occur exclusively within the secured agent area.
3. Nature of Service
3.1 GLDS operates as a hotel distribution and booking system connecting travel agents with participating hotels and accommodation partners worldwide.
3.2 GLDS acts solely as an intermediary between the Agent and the hotel.
3.3 All bookings are subject to hotel availability and confirmation at the time of booking.
3.4 The contractual relationship regarding accommodation and services exists directly between the Agent’s client and the hotel. GLDS facilitates payment and booking confirmation only.
4. Payment and Pricing
4.1 All bookings must be paid by credit card at the time of confirmation.
4.2 GLDS accepts Visa, MasterCard, and American Express.
4.3 Bookings may be charged as either:
• NET bookings (agent collects commission separately), or
• GROSS bookings (inclusive of commission or markup set by the agent).
4.4 Prices displayed are inclusive of transaction fees, foreign-exchange fees, or taxes unless otherwise indicated.
4.5 The total booking amount is automatically charged once the booking is confirmed by the hotel (“Booking Fixation”).
4.6 All credit-card transactions are processed securely through GLDS’s integrated payment providers.
4.7 By confirming a booking, the Agent authorizes GLDS to debit the relevant card for the full booking value in accordance with these Terms.
5. Non-Refundable and Cancellation Policy
5.1 All bookings marked as “Non-Refundable” or past the hotel’s cancellation deadline are strictly non-refundable.
5.2 Once a booking becomes non-refundable, no cancellations or modifications can be accepted.
5.3 Attempts to cancel directly with the hotel do not constitute a valid cancellation and do not entitle the Agent or their client to a refund through GLDS.
5.4 Refunds, where applicable (for refundable bookings only), will be processed to the original payment method within 14 business days after written approval by GLDS and confirmation from the hotel.
5.5 GLDS reserves the right to withhold refunds if cancellation conditions were not met, if fraudulent activity is suspected, or if the booking was classified as non-refundable.
5.6 For card-scheme compliance, Agents acknowledge that refunds can be issued only to the same card originally used for payment.
6. Booking Confirmation and Documentation
6.1 A booking is considered confirmed and binding once a confirmation number has been issued by GLDS and payment has been successfully processed.
6.2 Agents must verify the accuracy of all booking details (dates, names, rates, and room types) prior to confirmation.
6.3 GLDS is not liable for errors arising from incorrect or incomplete booking data provided by the Agent.
6.4 Documentation and invoices are provided electronically via the GLDS platform.
7. Responsibilities of the Agent
7.1 Agents must ensure their clients are fully informed about hotel terms, cancellation rules, and applicable local taxes or resort fees.
7.2 Agents must not represent GLDS as a tour operator, hotel, or contracting principal.
7.3 Agents must not attempt to circumvent the GLDS system by contacting hotels directly to modify or re-negotiate bookings made through GLDS.
7.4 Any breach may result in immediate suspension or permanent exclusion from the GLDS network.
8. Hotel Liability and Force Majeure
8.1 GLDS is not responsible for acts, omissions, or service failures of hotels or third-party suppliers.
8.2 GLDS is not liable for damages or losses caused by force majeure, including natural disasters, wars, strikes, pandemics, or governmental actions.
8.3 Any compensation claims against GLDS are limited to the amount of the booking fee paid, and only in cases of proven gross negligence or willful misconduct.
9. Taxes and Fees
9.1 Prices displayed may or may not include local taxes, depending on hotel location.
9.2 Mandatory city taxes, resort fees, or service charges imposed by the hotel are payable directly at the property unless otherwise stated.
9.3 Agents are responsible for their own commission accounting and tax obligations in accordance with local law.
10. Fraud Prevention and Chargebacks
10.1 All transactions are monitored for fraud prevention.
10.2 Unauthorized or fraudulent card use will result in immediate suspension and may be reported to relevant authorities.
10.3 In case of chargebacks, GLDS reserves the right to:
• Suspend agent access,
• Recover the disputed amount, and
• Charge administrative and processing fees.
10.4 GLDS may offset any outstanding balance from future payments or commissions owed to the Agent.
11. Intellectual Property
11.1 All content, data, software, and designs on the GLDS platform are the intellectual property of GLDS and protected by international copyright and trademark laws.
11.2 Unauthorized reproduction, distribution, or resale of any part of the platform is strictly prohibited.
12. Data Protection and Privacy
12.1 GLDS processes personal data in accordance with its Privacy Policy and applicable data-protection laws (GDPR, CCPA, or equivalent).
12.2 By using the platform, Agents consent to the storage and processing of their data for operational, security, and compliance purposes.
12.3 For company information and contact details, please refer to our Legal Disclosure.
13. Governing Law and Jurisdiction
13.1 These Terms shall be governed by and construed in accordance with the laws of Germany.
13.2 The courts of Stuttgart, Germany, shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms.
14. Amendments
GLDS reserves the right to amend or update these Terms at any time.
Changes become effective upon publication on https://bookglds.com
Continued use of the platform after publication constitutes acceptance of the revised Terms.
GLDS Hospitality Solutions GmbH
Frd.-Naumann Str. 43, 72762 Reutlingen, Germany
District Court of Stuttgart, HRB 741329
Managing Director Timo Schulze
Contact: support@bookglds.com | +49 7121 317 8812