Privacy policy.

GLDS Hospitality Solutions GmbH ("we", "our", or "us") is committed to protecting your personal data and your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website https://bookglds.com.

1. Data Controller

The data controller for the purposes of the GDPR and other data protection laws applicable in Member States of the European Union is:
GLDS Hospitality Solutions GmbH
Frd.-Naumann Str. 43
72762 Reutlingen
Germany
Email: gdpr@bookglds.com

2. What Data We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and company name when you contact us.

  • Usage Data: Information about your visit to our website, including IP address, browser type, pages visited, time spent on the website, and other diagnostic data.

  • Cookies and Tracking Technologies: Information collected via cookies or similar technologies (see Section 7).

3. How We Use Your Data

We use your personal data for the following purposes:

  • To Provide Services: Responding to inquiries and providing information about our products and services.

  • To Improve Our Website: Monitoring and analyzing website usage to enhance user experience.

  • Compliance with Legal Obligations: Meeting regulatory and legal obligations, such as recordkeeping and compliance with requests from public authorities.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent (Art. 6(1)(a) GDPR): Where you have provided consent (e.g., for marketing communications).

  • Performance of a Contract (Art. 6(1)(b) GDPR): To perform a contract or respond to pre-contractual requests.

  • Legal Obligations (Art. 6(1)(c) GDPR): To comply with applicable laws.

  • Legitimate Interests (Art. 6(1)(f) GDPR): To improve our website and ensure its security.

5. Data Sharing

We may share your data with:

  • Service Providers: Third-party vendors assisting in website hosting, analytics, and communication services.

  • Legal Authorities: When required to comply with legal obligations or protect our rights.

  • International Transfers: If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards under GDPR.

6. Retention of Data

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Criteria for retention include:

  • Legal requirements.

  • Ongoing contractual relationships.

  • Your consent or withdrawal of consent.

7. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. Cookies are small files stored on your device. For more details, refer to our Cookie Policy.

You can manage your cookie preferences through your browser settings or by using cookie consent tools on our website.

8. Your Rights Under GDPR

Under GDPR, you have the following rights:

  • Access (Art. 15 GDPR): Request a copy of your personal data.

  • Rectification (Art. 16 GDPR): Correct inaccurate or incomplete data.

  • Erasure (Art. 17 GDPR): Request deletion of your data ("right to be forgotten").

  • Restriction (Art. 18 GDPR): Request restrictions on data processing.

  • Data Portability (Art. 20 GDPR): Obtain and reuse your data across different services.

  • Objection (Art. 21 GDPR): Object to the processing of your data.

  • Withdraw Consent: At any time where processing is based on consent.

To exercise these rights, contact us at [gdpr@bookglds.com]. We may request additional information to verify your identity.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Please review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

GLDS Hospitality Solutions GmbH
Email: gdpr@bookglds.com